Shipping Policy

At Zekni.com we aim to provide fast, reliable, and hassle-free delivery of your favorite products across Pakistan. Please review our Shipping Policy for details on how we process and deliver your orders.

1. Order Processing

  • Orders are processed within 1–2 working days (excluding weekends and public holidays).
  • You will receive a confirmation email/SMS once your order is placed, and another notification when your order has been shipped.
  • In case of stock unavailability, our team will contact you to confirm an alternative or process a refund.

2. Delivery Timeframes

  • Within Major Cities: 2–4 working days.
  • Other Areas in Pakistan: 3–7 working days.
  • Remote Areas: Delivery may take longer depending on courier availability.
  • ⚠️ Delivery times are estimates and may vary due to courier delays, weather, or other unforeseen circumstances.

3. Shipping Charges

  • Standard Shipping: Flat rate PKR 220 within LAHORE, PKR 280 within PUNJAB, and PKR 350 outside Punjab all over Pakistan.
  • Free Shipping: Available on orders above PKR 5000 within LAHORE, PKR 7000 within Punjab, and PKR 10,000 outside Punjab all over Pakistan.
  • Shipping charges will be displayed at checkout before order confirmation.

4. Cash on Delivery (COD)

  • COD is available for most areas in Pakistan.
  • Customers must ensure the correct delivery address and availability to receive the order.
  • For COD orders above PKR 10,000, we may require an advance partial payment for order confirmation.

5. International Shipping

  • Currently, we deliver within Pakistan only.
  • International shipping options will be introduced in the future, and this policy will be updated accordingly.

6. Tracking Order

  • Once shipped, you will receive a tracking number via email/SMS.
  • You can use this tracking number on the courier partner’s website to check your order status.

7. Order Cancellations

  • Zekni.com is not responsible for delays caused by courier services, customs clearance, or natural events.
  • If your order is significantly delayed or lost, please contact us at support@zekni.com, and we will assist you.

8. Incorrect Address or Failed Delivery

  • Please ensure your delivery details are correct at checkout.
  • If the courier is unable to deliver due to an incorrect address, unavailability, or refusal to accept, the order may be returned to us. Redelivery charges may apply.

9. Damaged Packages

  • If your package arrives damaged, please refuse to accept it and inform us immediately at support@zekni.com with photos.
  • If you accept the parcel and later find the item damaged, kindly contact us within 24 hours for assistance.

10. Contact Us

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