Refund & Return Policy

At Zekni.com, we want you to have a smooth and worry-free shopping experience. If for any reason you are not fully satisfied with your purchase, we’re here to help with our clear Refund & Return Policy.

1. Eligibility for Returns

You may request a return if:
  • The product is defective, damaged, or incorrect.
  • You received the wrong size, color, or item.
  • The product is unused, in its original packaging, and with all tags/labels attached.
  • ⚠️ Items that cannot be returned:
  • Baby feeding items and opened baby/kid’s products.
  • Customized or personalized items.
  • Products bought on clearance or final sale.

2. Return Window

  • You can request a return within 7 days of delivery.
  • After 7 days, unfortunately, we cannot accept return requests.

3. Return Process

  • Contact us at support@zekni.com or through your account within 7 days.
  • Provide your order number, product details, and reason for return.
  • Our support team will guide you through the process and share the return shipping address.
  • Once we receive and inspect the returned item, we will process your refund or exchange.

4. Refund Process

  • Refunds will be issued in the original payment method (credit/debit card, bank transfer, etc.).
  • For Cash on Delivery (COD) orders, refunds will be made via bank transfer or store credit.
  • Refund processing may take 7–10 business days after we receive your return

5. Shipping Costs

  • If the return is due to our mistake (wrong item, damaged, defective product), we will cover the return shipping cost.
  • If the return is due to customer preference (change of mind, wrong size/color ordered), the customer bears the return shipping cost.

6. Exchanges

  • Exchanges are allowed for the same product in a different size, color, or replacement (if available).
  • If the product is out of stock, we will issue a refund or store credit.

7. Order Cancellations

  • Orders can only be canceled before they are shipped.
  • Once shipping, cancellations are not possible, but you may request a return after delivery.

8. Damaged or Wrong Items

  • If you receive a damaged or wrong item:
  • Contact us immediately at support@zekni.com with clear photos of the product and packaging.
  • We will arrange a replacement or issue a refund at no extra cost.

9. Contact Us

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