Welcome to Zekni.com. We respect your privacy and are committed to protecting your personal information. This Privacy Policy describes in detail how we collect, use, store, and share our data when you interact with our website, make a purchase, or use our services across categories such as Home Organization, Baby & Kids Products, Beauty Accessories, Pet Supplies, Car Accessories, Health & Fitness, Travel Accessories, Phone Accessories, Kitchen Tools, and Gift Items. By using our website, you agree to the practices outlined in this policy.
1. Information We Collect
We collect information in the following ways:
a) Personal Details
a) Personal Details
- Name, email address, phone number, billing address, and shipping address.
- Payment information such as credit/debit card details (processed securely via third-party gateways).
- Login credentials (username, password).
- Order history, wish lists, saved items, and product reviews.
- IP address, device type, browser details, and operating system.
- Location information (approximate, based on IP).
- Cookies and session data to personalize your shopping experience.
- Emails, chats, or phone conversations with our support team.
- Feedback, product reviews, and surveys.
2. How We Use Your Information
We use your information to provide a secure and smooth shopping experience:
- Payment Gateways: To process transactions securely.
- Logistics & Delivery Partners: To deliver your orders at your address.
- IT & Marketing Service Providers: For website maintenance, analytics, and targeted promotions.
- Legal Requirements: If required by law, regulation, or government request.
- 👉 We never sell your personal information to advertisers or third parties.
4. Cookies & Tracking
We use cookies and tracking tools to:
- Keep you logged in securely.
- Save your shopping cart and preferences.
- Understand what products you like and improve recommendations.
- Show you relevant advertisements.
- ⚙️ You can disable cookies in your browser settings, but some features may not work properly.
3. Sharing of Information
We only share your data when necessary:
- Payment Gateways: To process transactions securely.
- Logistics & Delivery Partners: To deliver your orders at your address.
- IT & Marketing Service Providers: For website maintenance, analytics, and targeted promotions.
- Legal Requirements: If required by law, regulation, or government request.
- 👉 We never sell your personal information to advertisers or third parties.
5. Data Security
Your privacy is our priority. We use:
- SSL (Secure Socket Layer) encryption for all transactions.
- Secure third-party payment gateways.
- Regular security monitoring of our website.
- However, no online system is 100% secure. We advise you to keep your account password private.
6. Data Retention
- We retain customer data only as long as necessary for order fulfillment, accounting, and legal compliance.
- If you request account deletion, we will remove your personal data unless required by law.
7. Your Rights
- You have the right to:
- Access and review the personal data we hold about you.
- Correct or update your information at any time.
- Request deletion of your account and data.
- Opt-out of promotional emails or SMS.
- To exercise your rights, contact us at support@zekni.com .
8. Third-Party Links & Advertising
- Our website may contain links to third-party websites or display ads. Please note:
- We are not responsible for the privacy practices of third-party sites.
- We encourage you to read their privacy policies before sharing personal data.
9. Children’s Privacy
- Zekni.com is not intended for children under the age of 13.
- We do not knowingly collect information from minors.
- If a parent/guardian believes a child has provided personal data, please contact us to delete it.
10. International Users
- If you are shopping from outside Pakistan, please note that your data may be stored and processed in
- Pakistan or other countries where our service providers operate.
- If a parent/guardian believes a child has provided personal data, please contact us to delete it.
11. Changes to This Privacy Policy
- We may update this Privacy Policy from time to time. Changes will be posted here with the revised "Effective Date."
12. Contact Us
- If you have any questions about this Privacy Policy or your personal data, please reach us at:
- support@zekni.com
- www.zekni.com