Frequently Asked Questions

General Shopping

Do I need an account to shop at Zekni.com?

No, you can shop as a guest, but creating an account helps you track orders, save your details, and receive special discounts.

Yes, all products on Zekni.com are 100% brand new and sourced from trusted suppliers.
You can use the search bar at the top or browse categories such as Home Organization, Baby & Kids, Beauty Accessories, and more.

Yes, gift wrapping is available for certain items. You can request it during checkout.

Orders & Payments

What payment methods do you accept?
We accept Cash on Delivery (COD), Debit/Credit Cards, and Bank Transfers.
You can cancel or edit your order before it is shipped. Once shipped, cancellations are not possible.
Yes, COD is available across Pakistan. For high-value orders above PKR [Insert Limit], an advance payment may be required
Yes, every order comes with an invoice sent via email and included in the package.

Shipping & Delivery

How long does delivery take?
  • Major cities: 2–4 business days
  • Other areas: 3–7 business days
  • Remote areas: May take longer depending on courier availability.
Standard Shipping: Flat rate PKR 220 within LAHORE, PKR 280 within PUNJAB, and PKR 350 outside Punjab all over Pakistan.
Standard Shipping: Flat rate PKR 220 within LAHORE, PKR 280 within PUNJAB, and PKR 350 outside Punjab all over Pakistan.
Free Shipping: Available on orders above PKR 5000 within LAHORE, PKR 7000 within Punjab, and PKR 10,000 outside Punjab all over Pakistan.
Shipping charges will be displayed at checkout before order confirmation.
Yes, once shipped, you’ll receive a tracking number via SMS/email.
Currently, we deliver only within Pakistan. International shipping will be introduced soon.

Returns & Refunds

Can I return a product if I don’t like it?
Yes, you can return it within 7 days of delivery, provided the item is unused, in original packaging, and meets our Return Policy.
  • Personal hygiene/beauty items
  • Opened baby products/feeding items
  • Customized items
  • Clearance or final sale products
Email us at support@zekni.com with your order number, photos, and reason. Our team will guide you.
Refunds are processed within 7–10 business days after we receive and inspect the return.
Refunds are made via the original payment method. COD refunds are processed through bank transfer or store credit.

Product & Quality

Are your Baby & Kids products safe?
Yes, we carefully source child-safe, non-toxic, and high-quality products.
Some products (like electronics or accessories) may carry supplier warranties. Warranty details are mentioned in product descriptions.
Yes, all pictures are either real product images or supplier-provided professional photos. Slight differences may occur due to screen resolution.

Account & Security

How do I create an account?
Click on Sign Up and fill in your details. You’ll get a confirmation email.
Click Forgot Password on the login page and follow the instructions.
Yes, your data is protected with SSL encryption and handled under our Privacy Policy.

Promotions & Discounts

Do you offer discounts or sales?
Yes, we regularly offer seasonal sales, bundle offers, and category discounts.
No, only one discount code can be applied per order.
Subscribe to our newsletter or follow us on social media to stay updated.

Category-Specific FAQs

Do you sell pet food along with accessories?
Currently, we focus on pet accessories (toys, grooming, carriers, etc.), not food.
We provide accessories only. Installation is the customer’s responsibility.

Most are, but please check individual product descriptions for care instructions.

For hygiene reasons, opened or used beauty products cannot be returned.

Customer Support

How can I contact Zekni.com?
You can reach us via:
Our support team is available Monday–Saturday, 10 AM – 8 PM (PKT).
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